Terms and Conditions - Rent a car in Araxos (GPA) Airport

DRIVER & LICENCE Requirements

When you pick the car up, you’ll need:

Passport or national ID card
Driving licence
Credit card

All drivers must be aged between 23 and 75.

SECURITY DEPOSIT 300€

At pick-up, the main driver will leave a refundable security deposit of 300€.

Accepted Cards

American Express
MasterCard
Visa
Diners Club

DAMAGE EXCESS 1200,00 €

If the car’s bodywork gets damaged, you’re covered by the Collision Damage Waiver. This means that the most you’ll pay towards repairs is the damage excess ( 1200,00 €).

This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. windows, wheels, interior or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).

Fuel Policy

Like for like

Autorental operates a like for like Fuel Policy; hirers are requested to return the vehicle with the same level of fuel as was supplied at the time of collection. Missing fuel will be charged per litre (daily rate) and an additional charge of 14.88 EUR (Refuelling Fee).
You may be required to leave a fuel deposit reserved on your credit card which will be released when you return the car with same amount of fuel. Missing fuel will be charged on your return. The price per litre charged by the rental agent may be significantly higher than the price at the local service station.

Unlimited kilometers

Unlimited kilometers (1-2 day rental: 150 km per day limit, over limit: 0.20 EUR/km VAT included)

Full rental terms

Included in the Rental Price

Pricing is quoted on a ‘per day’ basis (24 hour period).

Insurance, Covers and Waivers

Collision Damage Waiver (CDW)If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. glass, wheels, interior, roof or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).

Third-Party Liability (TPL)This covers the driver’s liability for injuries and property damage which are covered by the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.

Theft Protection (TP) If the car is stolen, the most you’ll pay towards replacement costs covered by the policy is the theft excess. This cover is only valid if you stick to the terms of the rental agreement.

Included at no extra cost

Airport Surcharge, Emergency Roadside Assistance, Road Fee / Road Licensing, Fee Taxes and Surcharges, Vehicle Registration Fee

Mileage / Kilometres

Your rental includes unlimited free kilometres.Changing the length of your rental can affect how many kilometres you can drive for free. It can also affect how much you will pay for each additional kilometre.

Additional Drivers

One Additional Driver included

Not Included in the Rental Price

Local Charges

This section shows charges that you’ll pay at the counter because of where you’re picking your car up, who’s driving, and where you go during your rental.This section doesn’t show other over-the-counter costs, such as charges for fuel, child seats or additional services. You’ll find details of other charges in other sections of these terms and conditions.You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines. After your rental If you’ve incurred any charges, such as speeding tickets or unpaid congestion charges, the car hire company will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.Please note: to help you compare different deals, we’ve standardised the names of these charges. The names that your car hire company uses might be slightly different.

Toll fees

Look out for toll fees on certain roads, as these are not included in your rental price. Depending on where you’re driving, you may be able to pay for toll fees in different ways. Just ask the counter staff to explain when you pick up the car.

One-Way Rentals

If you arrange to pick the car up in one location and drop it off in another, the car hire company may charge a one-way fee to cover the cost of returning the car to the original location.
Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a ‘Penalty’ from the car hire company.If you’re picking your car up on one island and dropping it off on another, please see ‘Cross-Border and Boundary rules’.

What you need at pick-up

Acceptable forms of payment

You are required to have a Credit Card for this booking. The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter. Cash and Debit cards are not accepted. Visa Dankort cards are not accepted.

Accepted Credit Cards

American Express

MasterCard

Visa

Diners Club

Please Note:

This company will not accept prepaid, recharge or virtual credit cards – or any card on which the relevant characters are not raised (‘embossed’).Not all car hire companies accept Chinese UnionPay credit cards. Please check the UnionPay website for details.

Licence Requirements

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name. All drivers must have held their driving licence for at least 1 year. Not all suppliers accept the Chinese Driving Licence and its notarised translation. UK drivers with the new-style photocard licence will need both the paper counterpart and photocard. We aim to tell our customers everything they need to know to pick their car up. However, each driver is responsible for making sure they are allowed to drive the hire car in their selected country / countries – and for providing counter staff with the documentation that proves this. An International Driving Permit is required for Non-EU citizens and for all drivers whose national driving licence is printed with non-Roman Alphabet.

Forms of Identification

A Passport is required.

Rental Voucher / eVoucher

When you pick your car up, the counter staff will need to see your voucher, which you receive when your booking is confirmed. Your voucher proves that the car is booked in the main driver’s name. At pick-up, the car hire company will require EITHER a printed copy of the customer’s voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.

Age Requirements

Minimum age limit is 23. Maximum age limit is 75. The car hire company’s age-related charges and restrictions will apply to all additional drivers.

Arrival Details

Flight Details – If you are arriving by plane, please tell us your flight number (ideally, at least 3 days before you pick your car up). You can tell us your flight number when you book your car. To add it to a booking you’ve already made, click ‘Manage booking’ at the top of the page. Please make sure you enter your flight number and not any other number the airline may have sent you, such as a confirmation number. We cannot be held responsible if a problem with your flight stops you picking up your car. You may decide to get in touch with your airline to ask about compensation.

Deposits, Excess and Cover

Deposit / Excess

The rental company will require a security deposit of 300.00 € when you pick your car up. The deposit will be returned after the rental, as long as all conditions have been met. The car has a damage excess of 1200,00 € including tax.The car has a theft excess of 1200,00 € including tax.

Cover Arrangements

Cover Agreements

When you pick your car up, the counter staff may offer to sell you additional products in relation to your excess or deposit. If you have bought Full Protection through us, you do not need to buy them. However, the rental company’s products might provide additional benefits: for example, an advanced level of service. If you decide you want these benefits, you may choose to buy their product(s) as well.

Fuel Policy Options

Like for like.

Extra Services (Payable at Counter)

Outside Office Hours

Please contact us if you want to change your pick-up or drop-off to a time when the counter is closed (e.g. because your plans have changed or you’ve been delayed). You can’t do this online, because we would need to check whether the rental company can arrange for someone to be there for you. If they can, there will be a fee for this. The cost of this service is 30,00 €.

Cross-Border and Boundary rules

Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must advise us before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees. This rental company will not let anyone take its cars across state borders. If you’re planning to take this car on a ferry, please tell the counter staff when you pick it up. If you need additional insurance for this, you will be able to buy it at the counter.

Extra Equipment (Payable at Counter)

Pay local extras equipment

Additional extras should be requested at the time of booking, and paid for (directly to the car hire company) at the time of pick-up. Please note that we cannot guarantee the availability.

Important Information

To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.

In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving licence, forms of identification, and payment cards) and what you’ll need to pay for at the car hire counter. If you don’t have everything you need, the car hire company may not let you pick the car up. By making this booking, you are confirming that you have read and accept our Terms & Conditions.

When you pick your car up, the car hire company will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with the car hire company before you sign.

If you are dissatisfied with any aspect of your rental, it’s very important you discuss this at the time with the car hire company. If you are not satisfied with their response, please visit our Contact Us page and tell us about it. If you have any questions, please don’t hesitate to contact us. You’ll find our opening hours and contact information on the Contact Us page of our website. If you are having any problems with your hire car, please call the car hire company.
If you need any other support during your rental, please contact us.

Information Regarding Exchange Rates and Fees

Please note that we cannot be held responsible for any fluctuations in exchange rates or any fee your bank or credit card issuer may charge. So the amount that appears on your credit card statement may differ from the amount you saw when you made your booking. Equally, should we credit your account with any money, we will refund the exact amount initially charged. Our full Terms & Conditions can be viewed by clicking the Terms & Conditions link at the bottom of the page.

Car Hire Company Important Information

Vehicle Group/Model – Reservations are confirmed for a group and not a particular model. Autorental is unable to guarantee a particular make/model or fuel type. The vehicle shown on any documentation is for guidance only and may be substituted with an alternative, similar or upgraded vehicle at our discretion.
Model groups described as “or similar” are not guaranteed.

Vehicle Condition – Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. It is the responsibility of the hirer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle.
Whilst in charge of the vehicle the hirer accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tire pressures and other common sense actions to maintain the vehicle. Costs will generally be covered only if it is authorised in advance from the rental branch.
The hirer must return the vehicle in a clean condition (normal wear and tear excepted). If the vehicle is exceptionally dirty upon return or if there is damage to the seats, seat upholstery or the carpets, an additional charge for deep cleaning will apply. This charge will be dependent upon the actual state of the vehicle when returned.
Any damage caused to the vehicle, if returned out of hours, is the responsibility of the hirer until the rental agents have checked in the vehicle.
In keeping with industry standards and association guidelines, short term vehicle rental does not have a margin of fair wear and tear for damage. A short term rental is any hire for which the duration is less than 90 consecutive days. Any change to the condition of the vehicle during the rental will be the responsibility of the customer.

Accident or Breakdown – In the event of a breakdown, accident or mechanical difficulties, you must call the car hire company immediately. They must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.

Roadside Assistance – Most car hire companies will provide some kind of emergency roadside assistance service, for which you may have to pay extra. When you pick your car up, please make sure you find out where the paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor.

Seatbelt – Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car. Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.

Price Calculation – Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.

Flight Details – If you are arriving by plane, please tell us your flight number (ideally, at least 3 days before you pick your car up). You can tell us your flight number when you book your car. To add it to a booking you’ve already made, click ‘Manage booking’ at the top of the page. Please make sure you enter your flight number and not any other number the airline may have sent you, such as a confirmation number. We cannot be held responsible if a problem with your flight stops you picking up your car. You may decide to get in touch with your airline to ask about compensation. At pick-up, the customer may choose to take a different car, rather than the one reserved for them.
If they do, they may be charged an additional premium, even if the new car is smaller than their original choice.If you are involved in an accident; and the car “Rolls Over” onto the roof; you may be asked to pay an additional fee on top of the excess amount.

Smoking Policy – A strict no smoking policy is in place for all vehicles. If you have smoked or allowed smoking within the vehicle, charges will apply. This includes allowing cigarette (or cigar) smoke or ash into the vehicle, which would imply the above. Charges are detailed in the damage matrix available at the rental counter.

Valeting/Animals in Vehicles – No animals should be transported in our vehicle unless contained. A valeting fee may be applied to rectify any soiling due to animal transportation. Charges are detailed in the damage matrix available at the rental counter.
In the event that a vehicle is returned in an unclean condition (internally or externally) and requires more than our standard clean, a valeting charge will apply. Hazardous or excessive soiling requiring specialist cleaning will be charged according to the nature of the specialist required.

Ferry Use and Travel Restrictions – Vehicles are permitted on ferries only after written approval by Autorental. Use of ferry without notice is forbidden and is considered as negligent that voids any insurance. Customers should inform the local office about all the islands they intend to visit.
Ferry travel permission (FTR) can be obtained from the local office for 31 EUR per direction. Usually, the total charge for visiting an island is 62 EUR, except in the case of one way rentals. Unlimited ferry use is available for 155 EUR. If the car breaks down or is involved in an accident on an island that is not mentioned in the rental agreement, Autorental is not responsible to replace the car within the standard 24 hours. The customer remains fully responsible for the replacement and repair charges, along with transfer and towing expenses. The customer is obliged to return the car to the rental location at date and time in accordance with their rental agreement.
Even in cases where FTR is purchased, road assistance in some islands, especially where Autrorental has no local offices, is not guaranteed.

Lost Keys – A charge will apply if keys are lost or damaged. Please note that if a vehicle is stolen and keys are not returned to the rental location, the hirer will be deemed negligent. Lost keys are deemed as negligence and are not covered under the insurance excess limitation or risk reduction packages. Hirers will be liable for all costs relating to recovery, loss of use and repair. This list is not exhaustive.

Rental Extensions – It may not always be possible for the hiring branch to extend the rental. If customers wish to extend their rental, they must notify the office in writing at least 24 hours before the rental is due to end. Where the branch agrees an extension, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.

Non-authorised rental extension – If the hirer fails to return the vehicle within the specified time, a penalty charge will be applied and the hirer will be black listed (declined for future bookings).

Early Returns/Unused Rental Days – No refunds (partial or full) will be given for rentals ended early including the purchase of ancillary items, late collections, no shows or cancellations made after the rental start date.

Late Returns – A vehicle is hired for a contracted period as detailed on the rental agreement. The return day and time as selected by the hirer at the time of booking will be enforced regardless of delayed pickup time. After the grace period, Autorental will class the booking as a late return and additional charges will be due. The prevailing daily rate will apply and will include any billable optional extras such as baby seats, additional drivers or damage waivers. The charge will be applied to the card used for security deposit at the start of the hire.
Grace period: 59 minutes

Returns/Parking Fee – All vehicles should be returned to the local office carpark or the location included in the rental agreement. Drop off at public parking, hotel, or other area without the written permission of the local office will incur a Parking Fee. The charge will be calculated as the Administration Fee (50 EUR) plus the distance from the station (0.56 EUR/km. The renter will be responsible for any parking fines or other charges incurred by Police or the local authorities.

Amendments – Reservation amendments must be requested in writing via email at least 24 hours prior to the start of your rental. Please note that telephone amendments will not be accepted. An amendment request is not assured and amendments may be treated as a new booking.

Fines, Penalties and Administration Charges – It is the responsibility of each hirer to cover the cost of any parking fines and traffic violations. When fines or traffic violations occur and an Autorental location is involved in administering the charge, then a non-refundable administration fee of 50 EUR will be charged to the hirer.

Vehicle Trackers – Some of the vehicles contain tracking devices which will be used in accordance with our data protection policy.

Opening Hours – The hirer is responsible to check the location’s operational hours, along with any national or public holiday closures.

Complaints – All complaints should be made in writing through info(at)rentacarpatra.gr within 30 days from the last day of your rental. Whilst Autorental does try to resolve all cases brought to our attention, those raised after this period may not be considered. If at any point during the investigation process communication ceases for a period of more than 30 days, the case will be considered closed and no further action will be taken.

GDPR – All information relating to privacy and data protection when using an Autorental service will be contained on our privacy policy

Cancellations, No Shows & Amendments

Cancellation of Deposit Bookings

If you cancel 48 hours or more before your rental is due to start, you’ll receive a refund of the money you’ve paid.
If you cancel less than 48 hours in advance, but before your rental is due to start, you’ll receive a refund of the money you’ve paid, minus the cost of a 3 days rental.
- If you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.

Cancellation of Fully Prepaid Bookings

If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded.
If you cancel in the 48 hours period before pick-up, the money you’ve paid will be refunded, minus the cost of a 3 days rental:
- if you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.
If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, the car hire company may refuse you the car. If that happens, you’ll receive no refund.

No-Show
A ‘No-show’ is when you:

wish to cancel but don’t tell us before your rental is due to start, or
fail to pick the car up at the arranged time and date, or
fail to provide the documentation that’s required to pick the car up, or
fail to provide a credit card in the main driver’s name with enough available funds on it.

In all of these cases, you’ll receive no refund of the money you’ve paid.The car hire company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

Amendments (changes to your booking)

You can make changes to your booking any time before you’re due to pick the car up.
If your pick-up time is at least 48 hours away, the easiest way to do this is to go to ‘Manage booking’ in the top right-hand corner.
If you need to change something when your pick-up time is less than 48 hours away, please call us instead.
We don’t charge any fees for changing your booking, but:

any changes you make may affect the rental price
the car hire company may charge a fee

Please note: With some changes, we’ll need to cancel your booking and make a new one. If the car hire company will charge a fee for this, we’ll tell you as soon as we can.
The price is based on the pick-up and drop-off times that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.